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From reimagining their drive-thru capabilities and leveraging technology to add an additional layer of convenience, to capitalizing on influencer marketing and social media, post-pandemic QSRs are a hot-bed of innovation and opportunity.
As consumers rebuild their “normal” day-to-day lives, companies must reconstruct their understanding of how consumers interact with their products.
We’ve all experienced it. When we detect even the slightest change in our favorite products, it’s easy to feel annoyance or frustration.